Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Work from home, one great supervisor" ((in 70 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 34 reviews)); "Great team and good to work" ((in 26 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "Low salary" ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

1.0

Dec 23, 2025

Very bad place to put your step

Case manager

Recommend

CEO approval

Business Outlook

Pros

Jaguar Landrover in NSW gave them shelter

Cons

If anyone works here, that person will easily understand how good people are disrespected here and become the victim of false allegation. There is no space of development. This will just ruin your well beings. No honest person should work under this so called management and no right to work here in Australia with this type of dirty, dishonest and disrespectful management.

Percepta Response

5mo

We’re sorry to hear that your experience didn’t meet expectations. At Percepta, we aim to foster a respectful and supportive work environment, and it’s disappointing to know that this was not your experience. Your feedback is important and helps inform the actions we take to improve. If you feel comfortable, we welcome you to share more directly by contacting us at percepta.hr@percepta.com. We’re committed to listening and learning. Thank you for the time you spent with us.

5.0

Dec 18, 2025

Excellent place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Salary Hybrid working Benefits Excellent management Nice working hours Nice office Good morale Improvements made on suggestions

Cons

Unable to use the gym

Percepta Response

5mo

Thanks for the five stars and the kind words! We're so glad you're enjoying the hybrid schedule, supportive management, and all the positive energy on the team. It’s great to hear that suggestions are being heard and turned into real improvements. That’s exactly the kind of collaboration we love to see. Appreciate you being part of the journey. Let’s keep the good vibes going!

4.0

Dec 9, 2025

Good place to work

Technical support specialist

Recommend

CEO approval

Business Outlook

Pros

benefits, time off, management, insurance, workload

Cons

Low pay, repetitive tasks, call center setup

Percepta Response

6mo

Thanks for the awesome shoutout! We're so glad to hear you’re enjoying the benefits, support, and work-life balance. That kind of feedback keeps us motivated! We’re always looking for ways to keep things fresh and improve the day-to-day experience. Thanks for being part of the team and for everything you do. 🙌

Viewing 19 - 21 of 973 Reviews

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Very bad place to put your step

Excellent place to work

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