Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 68 reviews)); "Being able to work from home is great." ((in 63 reviews)); "The benefits are great." ((in 44 reviews)); "Great team and good to work" ((in 36 reviews)); "The people you work with are great and friendly" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "supervisors are overworked." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(270 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

Reviews about "Compensation"

Return to all reviews

2.0

Aug 12, 2025

Tough Client

Case manager

Recommend

CEO approval

Business Outlook

Pros

Chance for Bonuses Hybrid If good team not awful

Cons

The client has unreal standards They have so many useless departments and they drag the numbers down and make more work then it needs to be. They will cut your hours for mental health instead of offer services to those who need it . The survey system is inaccurate as to who is a great asset to the company it’s not always a survey that brings a customer back .

Percepta Response

11mo

Thanks for sharing your experience with us. We’re always looking to create a supportive and sustainable environment for our teams, so feedback like this is important. It helps us better understand what’s working and what needs more attention—from client expectations to how we support mental health and recognize team contributions. If you're open to it, we'd love to learn more about your experience and ideas. Please feel free to reach out to percepta.hr@percepta.com. Wishing you the best in what’s next.

5.0

Jul 24, 2025

Good job

Roadside assistance agent

Recommend

CEO approval

Business Outlook

Pros

Good benefits and pay supervisors help when needed

Cons

Cannot change schedule once hired.

Percepta Response

11mo

Thanks for sharing your experience. We're glad to hear you've had a positive journey so far and that you feel supported by your supervisors. It's great to know the benefits and pay are meeting your expectations too. We appreciate your comment about schedule flexibility. Feedback like this helps us better understand what matters most to our team members. If there's anything more you'd like to share, feel free to reach out to us at percepta.hr@percepta.com. Thanks again for being part of the team.

3.0

Jul 15, 2025

Alright

Systems analyst

Recommend

CEO approval

Business Outlook

Pros

People are friendly and helpful

Cons

Low pay and hard to move up

Percepta Response

1y

Thanks for taking the time to leave a review. It’s great to hear that you’ve found the team friendly and helpful. We’d love to understand more about your thoughts on growth and compensation so we can continue improving the experience for everyone. If you’re open to it, feel free to reach out to us at percepta.hr@percepta.com. Your insights really do make a difference. Appreciate all that you do!

Viewing 19 - 21 of 270 Reviews

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Jobs at Percepta

Escalation Support Specialist (Automotive Customer Support)

Customer Service Representative

Concierge Customer Service Representative

Concierge Customer Service Representative

Dealer Experience Specialist (Hybrid)

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

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Reviews about "Compensation"

Tough Client

Good job

Alright

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