Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 9 reviews)); "Pay could be better and more time off" ((in 7 reviews)); "Disorganization and poor communication" ((in 6 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

4.0

Feb 26, 2025

Nice place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

people, work environment, resources, growth

Cons

not many, can't think of any

Percepta Response

1y

Thank you for sharing your feedback! We’re happy to hear you’re enjoying the people, work environment, and growth opportunities at Percepta. It’s great to know those things are making a positive impact. Thanks for being part of the team and for everything you do!

3.0

Feb 26, 2025

Lots of calls good people

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

You are able to work from home or do hybrid they do give annual raises. I started off at $16 and I left there making $21. I love my team and my supervisors.

Cons

The customers and the case loads. I had upwards to 45 cases.

Percepta Response

1y

Thank you for sharing your experience! We’re glad to hear you enjoyed working with your team and supervisors and that you saw growth during your time here. We know the job can be fast-paced, and we appreciate the hard work that goes into supporting our customers. Wishing you all the best in what’s next!

4.0

Feb 19, 2025

CRM Specialist

Crm specialist

Recommend

CEO approval

Business Outlook

Pros

It is a good company to work for. You work from home and it is a plus

Cons

Sometimes you receive too many calls

Percepta Response

1y

Thank you for your feedback! We’re happy to hear you enjoy working with Percepta and that remote work has been a plus for you. We know that call volume can sometimes be a challenge, and we appreciate the hard work you put in to support our customers. If you ever have any insights to share, we’d love to hear from you at percepta.hr@percepta.com. Thanks for being part of the team!

Viewing 280 - 282 of 975 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Nice place

Lots of calls good people

CRM Specialist

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Jobs at Percepta