Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

66% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 72 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "No bonuses" ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "that only want you to be miserable and quit so that they do not have to pay severance or get unemployment filed upon them, extremely cliquey and favoritism was rampant." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

66% would recommend to a friend

(977 total reviews)

Thomas Monaghan

40% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

4.0

Aug 15, 2023

Great company

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Great work place and friendly atmosphere

Cons

No cons for me so far.

Percepta Response

2y

Thank you for your stellar review! 🌟 We're thrilled to hear that you're enjoying the great work environment and friendly atmosphere here at Percepta. We're all about creating a positive and engaging experience for our team. Keep rocking as a Customer Experience Specialist, and thank you for all you do!

5.0

Aug 15, 2023

Amazing work culture

Senior project manager

Recommend

CEO approval

Business Outlook

Pros

We have a fantastic team that believes in supporting each other.

Cons

None that I can think of

Percepta Response

2y

Wow, Thanks a million for the awesome review! We're thrilled to hear you're loving the Percepta work culture. It's fantastic to have you as part of our team for over 4 years now. 🙌 Keep rocking it, Senior Project Manager! Cheers to many more years of success together!

3.0

Aug 11, 2023

It’s an ok jo

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pays higher than other customer service jobs.

Cons

Still not enough money for a 1 bedroom

Percepta Response

2y

Thank you for sharing your feedback! We're glad you enjoyed the competitive compensation we offer. We always strive to provide a positive working environment for all our employees! While you're off on new adventures, we'll keep working hard to make even more great things happen at Percepta. Best wishes for the future!

Viewing 289 - 291 of 977 Reviews

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Jobs at Percepta

Customer Service Representative

Customer Care Representative

Escalation Support Specialist (Automotive Customer Support)

Concierge Customer Service Representative

Electric Vehicle Customer Experience Specialist

Percepta

Percepta reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company

Amazing work culture

It’s an ok jo

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