Does PerfectServe pay their employees well?

According to anonymously submitted Glassdoor reviews, PerfectServe employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at PerfectServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at PerfectServe?

92% of PerfectServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PerfectServe 4.5 out of 5 for work life balance, 4.7 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at PerfectServe?

Consultant (12) , Business Development Representative (BDR) (9) , Business Specialist (7) , Technical Consultant (7) , Specialist (6) , Support Center Specialist (6) , Support Specialist (6) , Customer Success Advisor (5) , Sales (5) , Software Engineer (5) , Implementation Consultant (4) , Practice Consultant (4) , Customer Support Specialist (3) , Executive Assistant (3) , Marketing (3)

What are the pros of working at PerfectServe according to real employee reviews?

"Great people and environment" ((in 26 reviews)); "The culture I believed at this time was great." ((in 22 reviews)); "Great work life balance" ((in 14 reviews)); "Management has adapted well to the changes brought on by the pandemic and allows flexible work from home options and has made efforts to remain market competitive with salaries." ((in 12 reviews)); "If you are needed you get flexibility and decent pay." ((in 11 reviews))

What are the cons of working at PerfectServe according to real employee reviews?

"not even senior leadership." ((in 13 reviews)); "abusive management and constantly bullied into working overtime , got outed as trans in the middle of a big meeting with multiple higher managers for literally no reason other than my manager thought it would be funny to ask about it" ((in 11 reviews)); "some managers afraid of change" ((in 3 reviews)); "Salaries were higher before Human Resources personnel hired." ((in 3 reviews)); "Not always 100% clear on who is responsible for what project, but this communication has improved since I joined and have learned the ropes." ((in 3 reviews))

What are the top reviewed PerfectServe locations?

Knoxville , Atlanta , Chicago , New York , Raleigh , Los Angeles , Baltimore , Tennessee City , Covington , Washington , Austin , Fort Worth , Texas City , Minneapolis , Tennessee Ridge , Murfreesboro , Nashville , Greensburg , Reno , Fort Lauderdale , Cocoa Beach , Greenville , Mauldin , Alpharetta , Florida City , Arizola

PerfectServe reviews

4.3

92% would recommend to a friend

(288 total reviews)

Guillaume Castel

98% approve of CEO

93% positive business outlook

Ratings by demographic groups

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PerfectServe has an employee rating of 4.3 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

288 reviews

1.0

Oct 3, 2025

Not Great

Support specialist

Recommend

CEO approval

Business Outlook

Pros

Good pay, decent benefits, not worth it

Cons

Overworked, overwhelmed, not caring, and if you aren’t in the clique then there’s no hope for advancement.

PerfectServe Response

8mo

Hi there! Thanks for taking time to leave a review. Though your overall rating isn't what we'd like to see, we're glad you found the pay and benefits to be positives. We spend a lot of time making sure we hit the mark on those fronts, so we're heartened to see that effort was apparent. Speaking more broadly, we'll add that team optimization—both from a workload and personality standpoint—is something else that gets a lot of attention. We know people do their best work when they feel valued, when they've got a great team around them, and when they feel like they've got the time and resources to give it their best effort, so rest assured that we're always thinking of ways to be better in this regard. This is especially true for the support center since it's such a valuable part of the business. Thanks again for the review and for the time you spent with us! Best of luck on what's next.

4.0

Sep 9, 2025

Review

Support specialist

Recommend

CEO approval

Business Outlook

Pros

Excellent work-life balance, comprehensive benefits, supportive and collaborative colleagues, generous paid time off, and a positive, uplifting company culture.

Cons

Staffing levels are often inadequate during peak periods, resulting in a significantly increased workload. The systems in use are outdated, and there is a lack of timely support from leadership during critical moments. Additionally, compensation should be more competitive in comparison to similar roles at other organizations.

PerfectServe Response

9mo

Hello! First, we see that you're a current member of our support team, so THANK YOU for everything you do to support our company mission and the organizations we're lucky enough to call customers. You and your teammates are a critical touch point for these people, and you have a tremendous impact on their experience working with PerfectServe. We're also glad to see that you love the people at PerfectServe as much as we do. We genuinely have the best team in the business, and it's why our uplifting company culture—to use your words—comes through so clearly. You and others are the foundation of everything we do. And finally, regarding the constructive feedback you offered, thanks so much for sharing your thoughts. We can't outline everything in specifics, but please know that staffing, software, compensation, and support from leadership are always among the top tier of priorities we think about with the support center. Whether it's identifying higher-traffic time periods when extra help would be beneficial or offering some additional dedicated resources to help newly trained agents, we're thinking of ways to level up the experience for everyone on the team. Again, thanks for everything you do and for taking the time to leave a review. We appreciate you!

5.0

Aug 28, 2025

Great place to work

Project manager

Recommend

CEO approval

Business Outlook

Pros

Competitive pay Generous PTO / Holiday structure Supportive Leadership Innovative Environment

Cons

Fast paced environment can be challenging with any company, but processes and procedures in place help reduce burn out

PerfectServe Response

9mo

Thanks for leaving this review! We appreciate the candor and, of course, all the work you do for the company.

Viewing 13 - 15 of 288 Reviews

Jobs at PerfectServe

Tier 1 Support Specialist - US Remote

Website Experience and CRO Manager - US Remote

Senior Project Manager - US Remote

Project Manager - US Remote

Senior Full Stack Engineer – EHR Integrations - US Remote

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