I believe that when things get harder, it shows a lot about peoples' flexibility and willingness to take on responsibility. During the COVID-19 pandemic, we worked from home. Yes, there was stress and lots of it. That being said, we still had a very important job to do as a communications support team for those in the medical field. Unfortunately, things did not go well for many individuals. The ones in charge, the leaders of the support center, did not perform. Their attitudes became sharp and closed off with the exception of a handful. Many were reluctant to ask questions and request help, especially those still in or nearly finished with training. There was an understanding that they were under exceptional stress, but, regardless, there were two classes in need of assistance and who were barely keeping their heads above water.
Another thing is the scheduling occasionally. Normally, the scheduling is perfectly fair and nobody is blind-sided. Recently, though, an incoming class was painfully surprised by really unfair shifts they were not told about until they were committed to their positions. Most of us were unaffected by it, but the new additions to our team were astounded and reasonably upset.
Thirdly, hounding. When people are in a bad mood, they get on you hard. It throws us off. Suddenly we're all doing our jobs poorly after being praised the day before. We have numbers to upkeep, sure, but hounding at the individual who is struggling and trying to get them to hurry up their understanding is discouraging. We all have moments were we have a harder time, and we try our best.
