Does PerfectServe pay their employees well?

According to anonymously submitted Glassdoor reviews, PerfectServe employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at PerfectServe. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at PerfectServe?

92% of PerfectServe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PerfectServe 4.5 out of 5 for work life balance, 4.7 for culture and values and 4.5 for career opportunities.

What are the top reviewed jobs at PerfectServe?

Consultant (12) , Business Development Representative (BDR) (9) , Business Specialist (7) , Technical Consultant (7) , Specialist (6) , Support Center Specialist (6) , Support Specialist (6) , Customer Success Advisor (5) , Sales (5) , Software Engineer (5) , Implementation Consultant (4) , Practice Consultant (4) , Customer Support Specialist (3) , Executive Assistant (3) , Marketing (3)

What are the pros of working at PerfectServe according to real employee reviews?

"Great people and environment" ((in 23 reviews)); "The culture I believed at this time was great." ((in 23 reviews)); "Great work life balance" ((in 15 reviews)); "Management has adapted well to the changes brought on by the pandemic and allows flexible work from home options and has made efforts to remain market competitive with salaries." ((in 14 reviews)); "If you are needed you get flexibility and decent pay." ((in 11 reviews))

What are the cons of working at PerfectServe according to real employee reviews?

"not even senior leadership." ((in 13 reviews)); "Micromanaged, mistreated by boss, and overall not appreciated by management really sums it up." ((in 10 reviews)); "Upper management is clueless and has no respect for employees or their concerns." ((in 6 reviews)); "There is very little career path discussion and growth opportunities and it doesn't seem like management is interested in discussing personal growth." ((in 3 reviews)); "some managers afraid of change" ((in 3 reviews))

What are the top reviewed PerfectServe locations?

Knoxville , Atlanta , Chicago , New York , Raleigh , Los Angeles , Baltimore , Tennessee City , Covington , Washington , Austin , Fort Worth , Texas City , Minneapolis , Tennessee Ridge , Murfreesboro , Nashville , Greensburg , Reno , Fort Lauderdale , Cocoa Beach , Greenville , Mauldin , Alpharetta , Florida City , Arizola

PerfectServe reviews

4.3

92% would recommend to a friend

(288 total reviews)

Guillaume Castel

98% approve of CEO

93% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (288 reviews)

Ratings by demographic groups

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PerfectServe has an employee rating of 4.3 out of 5 stars, based on 288 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PerfectServe employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

288 reviews

3.0

Dec 31, 2017

Growing Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hiring for lots of different positions

Cons

Company grew too fast. Employee parties, picnics, free sodas all stopped while company raking in highest earnings in history. Morale suffered. Promotions didn't occur often enough and management positions given to outsiders, not current employees. Result has been a huge employee turnover. Employees with most experience and company knowledge has left and gone elsewhere. Text Agents laid-off and now company hiring part-time Text Agents. Doesn't make sense to let employees go and turnaround and hire for same positions. Salaries were higher before Human Resources personnel hired. Employees do not seem to be important commodity for the company any more. Management and Board Members seem to be profiting from companies huge growth, but not the heart and soul employees of the company. Greed is a terrible thing.

PerfectServe Response

8y

Thank you for your comments. However, I wanted to clarify a few inaccuracies . PerfectServe celebrated it's 20th anniversary in 2017 with a huge company picnic in Knoxville and a separate event at our Chicago office. 90% of promotions come from within and we reduced turnover in 2017 by more than 25% from 2016. Our employees and their feedback are very important to us and we show that by offering a weekly 1 question survey so that we can keep our finger on the pulse of the organization. Many changes have happened b/c of this valued employee feedback. Leaders in any organization often have to make tough decisions in order to manage to our budget and those decisions are not always popular. As you said, we are a growing company and it is a very exciting time to be a part of PerfectServe. We thank you for your service and wish you nothing but the best in your future endeavors.

5.0

Nov 6, 2017

Loved it!!!

Customer service representative text agent

Recommend

CEO approval

Business Outlook

Pros

Great people, decent pay, an decent benefits.

Cons

Certain jealous employees. It's a non smoking property. Some computer issues.

PerfectServe Response

8y

Thank you for the kind feedback!

5.0

Oct 15, 2017

Solid Company

Senior software developer

Recommend

CEO approval

Business Outlook

Pros

There have been some ups and downs, but after losing some sour apples over the last year or so, things are really looking up in R&D. Great work/life balance, great people, interesting work, great technical direction.

Cons

Health benefits seem pricey, but that seems to be a nation-wide affliction lately.

Viewing 235 - 237 of 288 Reviews

Jobs at PerfectServe

Tier 1 Support Specialist - US Remote

Implementation Consultant I - US Remote

Manager, Project Management Office - US Remote

Practice Consultant I - US Remote

Support Center Shift Supervisor - US Remote

PerfectServe

PerfectServe reviews

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Growing Company

Loved it!!!

Solid Company

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