They don't have a dashboard or platform of any kind to work from. ALL work is in incomplete & unformatted MS Excel SS. Those SS are distributed whenever. No set schedule for getting new SS. When the new SS are sent out, they don't have a member 1st or last name, member DOB, member address, member last 4 od SS, member employer or the correct insurance co name that we're required to call. The ONLY words leadership can say is "Do The Best Ya Can". How can employees meet the required metric with SS that are missing up to 70% of the info we needed to complete a COB/verification call? I lived in fear of not meeting the daily metric. I found myself working 10 hours M-F and working on weekends. HR policies are archaic. They DO NOT have a standard 401k. Performant doesn't match ANY MONEY employees put into the retirement plan. They micro-manage everything. Your required to contact HR for EVERYTHING. Even permission to change your address. Performant works out of Work Day. Employees should be able to update their own mailing address or banking info. I had to review everything HR did b/c they made mistakes all the time. They paid me for time I didn't work & then recouped money from future pay checks. They got my new address wrong. They've only been in the healthcare game for about 3 years. I was with them for 2. They have not learned anything yet. They use other client's credentials to access info/portals for different clients. They have VERY little to zero payor portal access b/c they aren't a medical provider. The phones are ALWAYS going down. Stressful - Stressful - Stressful. Do not walk. RUN away from this place.
