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Thank you for your positive comments on the quality of our training and the investment in our Tribal Members. We continue to work hard at being Chicagoland and Northwest Indiana’s preferred provider for dry basements and crawl spaces, stable foundations and healthy homes, but also the employer of choice for those that are a good cultural fit. We have learned that materials, systems and processes can be copied, but what makes our company successful is our people and the training that we provide. We believe in investing in our people, so every department conducts mandatory training meetings at a minimum of once per week. These training opportunities focus on things like customer service, safety, product and service training, sales, phone etiquette, personal growth and development, motivation, tool usage, etc. and are conducted in a myriad of ways – through role-playing, videos, webinars, peer-to-peer, and from industry partners.
We are in the customer service business. When it rains our customers count on us to assist them, and that means everyone in our Tribe works long hours during rainy season, providing not only their time, but talents as well. To be a successful member of our Tribe one must be fully committed as we will be fully committed to you. That is how we deliver the superior customer service experience that our customers have come to expect.
While “We work hard…Seriously”, we also do our very best to make sure that we enjoy that work and the people we get to work with. It’s not uncommon to find teams sharing time together by grilling out, enjoying catered breakfasts, popping popcorn, gathering after work or stopping by job sites with coffee & donuts. At the end of our season, we host a family picnic celebration for not only our Tribe, but for their awesome families to thank them for their dedication and commitment.
Finally, we are whole-heartedly committed to building an organization wherein nearly everyone wakes up each day inspired to go to work and returns home at the end of the day fulfilled by the work they do – feeling that they have contributed to something greater than themselves. This is what we envision for our Perma-Seal Tribe and we know that it is a journey. One to which we are whole-heartedly committed, but we are not perfect. We are a Tribe filled with human beings striving to be better every day. We truly appreciate your feedback!
