Pros
Tldr; Petmeds has been by far the best customer car experience I have had working. Everyone from management, to coworkers, to the customers are extremely kind, and patient. I would strongly consider working here!
- I am extremely grateful for the time that I was able to work at Petmeds. They opened me in with open arms, and compared to and showed me nothing but kindness and patience. Unlike other call center jobs or careers that I had previously worked at, Petmeds was one where I actually coming to work everyday. Everyone, from management, to the other customer care representatives showed nothing but patience, and professionalism throughout.
- Management is five stars, and never ever dropped in quality. Te management team let me know me feel like I could always ask for help at anytime if need be, ad they are true to their word. Never did I ever get put down for asking any questions, or for asking for help over the phone. Everyone was always showed courtesy on and off of the phones. - Not only does Petmeds have a great environment in house, but the same, if not double goes towards their extended family members who call in for their medication. Almost everyday, I got to experience people who said that the level of customer care that they got to experience over the phone with Petmeds was night and day compared to any other company in the way that customer care representatives took care of any issue that was happening at that moment. Petmeds really takes care of anyone who calls in, and shows them that they are appreciated, and not just some other caller, which is unheard of in todays age!
- Working from home was no issue for me and was extremely easy to pick up. If I ever had any problems at anytime, management was always understanding, and worked with me to figure out the situation. - Not only does Petmeds let you work from home, but they are also one of the only companies that I felt like really showed they appreciated their employees, with events, and other treats. As well, Petmeds does have multiple other positions available, so that one does not feel like they have to be stuck to one position.
- All in all, Petmeds is one of the only customer care jobs where I was able to walk in to a stress free environment, work at the highest professional manner, and leave work not feeling bogged down by any associates, or any customers on the phone. They provided me with great opportunities, courteousness, care, and treated me like a human being instead of just another worker. I would highly recommend anyone looking for a customer care position to consider Petmeds as their first option.
Cons
I have no cons to mention.
