PetSmart Process Leader reviews

3.1

34% would recommend to a friend

(11 total reviews)
avatar

Ken Hicks

19% approve of CEO

16% positive business outlook

Reviews by job title

11 reviews
5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

good pay benefits PTO always approved

Cons

sometimes pet health and care is overlooked

3.0
Apr 25, 2026

Is it worth it

Recommend
CEO approval
Business Outlook

Pros

Generally nice co-workers, medical benefits, You are always busy.

Cons

Wage is low for being part of management, Company requires 100% availability between 5 am and 9pm with varying shifts - leaving zero room for reoccurring scheduled events/appointments.

3.0
Feb 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- decent benefits - good ish pay - fun if you have a good team - working with animals is fun and cool

Cons

- a lot of sick and dead animals every day, even if your store takes good care of them, the vendors are the problem and they come in sick or dead. - upper management can be terrible and not support you at all, they will always choose the company’s best interests over the employees. - typically understaffed and extremely busy, no matter what position you’re in you will end up on cashier for hours at a time. - they will cut your hours all the time. Full time or not, they will say the store doesn’t have hours and your hours will be reduced.

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