Is PetSmart a good company to work for as a Retail Store Associate?

Retail Store Associate professionals working at PetSmart have rated their employer with 2.2 out of 5 stars in 25 Glassdoor reviews. This is a lower than average score with the overall rating of PetSmart employees being 3.1 out of 5 stars. Search open Retail Store Associate Jobs at PetSmart now and start preparing for your job interview by browsing frequently asked Retail Store Associate interview questions at PetSmart .

Does PetSmart pay Retail Store Associate employees well?

Retail Store Associate professionals rate their compensation and benefits at PetSmart with 3.3 out of 5 stars based on 25 anonymously submitted employee reviews. This is 12.9% better than the company average rating for salary and benefits. Find out more about Retail Store Associate salaries at PetSmart.

How happy are Retail Store Associate professionals working at PetSmart?

3% of Retail Store Associate employees at PetSmart would recommend their employer to a friend. This rating has decreased by 73% in the past 12 months. Retail Store Associate professionals have also rated PetSmart with a 3.5 rating for work-life-balance, 4.2 rating for diversity and inclusion, 2.9 rating for culture and values and 2.2 rating for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (648) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (372) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (272) , Pet Stylist (257) , Associate (216) , Store Manager (173) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (120) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and super helpful" ((in 542 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 448 reviews)); "Good benefits and 401k." ((in 379 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 238 reviews)); "Good work environment and people" ((in 155 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 977 reviews)); "Low pay and it seems like everyone at district and above are following very old business models." ((in 749 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 453 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 204 reviews)); "Horrible store managers" ((in 95 reviews))

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PetSmart Retail Store Associate reviews

2.2

3% would recommend to a friend

(25 total reviews)

Ken Hicks

100% approve of CEO

5% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.5

Work/Life balance

3.3

Compensation and benefits

2.9

Culture & values

2.2

Career opportunities

1.8

Senior management

Retail Store Associate employees have rated PetSmart with 2.2 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Retail Store Associate professionals have an average working experience there. PetSmart is rated 36% below average by Retail Store Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

25 reviews

3.0

May 27, 2026

Fun environment but limited growth and low pay

Retail store associate

Recommend

CEO approval

Business Outlook

Pros

Fun environment, good employee deals

Cons

NO opportunity for growth and poor rate of pay.

2.0

Sep 4, 2025

Very Dissapointing - The Job Doesn't Exist

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

* I haven't worked here; that is the only reason I gave it 2 stars instead of one. It may be great once you get in. This review is on their hiring process.

Cons

I went through one of the longest application processes I have ever seen, with tax information, a personality test, a resume upload, and then was required to fill out my resume again on their site manually. I had to fill out a form with every house I have lived in for the past ten years and a bunch of other random information. It took me probably 2-3 hours to get through it all. Fast forward, I get a call from PetSmart hiring, and they inform me there are no actual openings for the job I applied for, and that PetSmart likes to keep a lot of job listings active to "recruit great talent" even when there is nothing available in the position you are applying for. They then told me I could fill out ANOTHER application for a job that DOES exist, that has half the pay of the first one. Huge slap in the face and a waste of time. I would recommend calling them to find out if the job actually exists before dedicating an afternoon to it.

2.0

Dec 27, 2024

Review

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

People and pets, pay and benefits

Cons

Privately held Fortune 500 company with shifting cultural issues

Viewing 1 - 3 of 25 Reviews

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PetSmart Retail Store Associate reviews

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Fun environment but limited growth and low pay

Very Dissapointing - The Job Doesn't Exist

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