PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Other employees can often make you feel welcome

Cons

The current corporate strategy is failing pets and stores by ridding themselves of experienced workers in specializations for all around "generally trained" employees.

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PetSmart Response
2w
We appreciate your feedback and will pass your thoughts along to our team. Please know you can always directly connect with us via the anonymous CareSmart line at 1-800-738-4693. Thank you for taking the time to share.
1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

sometimes the customers are nice and the co workers are great.

Cons

management absolutely sucks. they did a restructure and cut my pay on top of the store leader pushing for me to step down after i took his advice he quit. leaving the whole store without pay. managment past the store level do not care for the animals either it feels. why do we sell fish bowls to small for any of the fish we sell.

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PetSmart Response
2w
We're sorry this was your experience working with us. We encouragfe you to reach out to the anonymous CareSmart line at 1-800-738-4693 to connect with us directly so we can learn more. Thank you for taking the time to share your thoughts!
5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
Viewing 28 - 30 of 10,806 Reviews

Glassdoor has 11,069 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.