PetSmart reviews

3.1

37% would recommend to a friend

(10,814 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Oct 7, 2025

Would not recommend

Recommend
CEO approval
Business Outlook

Pros

- Most co-workers are friendly - Working with animals

Cons

I was hired as a pet bather and was given a timeline that stayed consistent of when I would start in the salon; which was after a month of learning and working the floor. This timeline is reasonable, I don’t think there’s anything wrong with that. What was unreasonable was the fact that I worked there for four months and I was still primarily working the cash register. I asked a total of three times: the first time, a manager told me “whenever you’re ready,” and the second time I asked I was given a vague list of reasons as to why now wasn’t a “good time” and was told three more weeks (they haven’t even ordered my uniform at this point, nor had they started online training). The last time I asked, the manager I had asked responded with; “you want an update? I’ll give you an update! We’re cutting bather hours, so there’s no more room for you in the salon.” He then proceeded to take advantage of a customer asking for help to cut me off and walk away despite another manager standing directly next to him. I quit later that day. I had been nothing but patient and understanding. I was never rude, never pressured anybody for an answer. They obviously had no intention of allowing me to work the job I was hired for, as when I was doing my online training for first time associates, I was also given a bathers video to complete and a manager told me not to worry about it and skip it. This should’ve been a red flag. I had to drive a total of about 80 minutes per day, worked only part time hours, and $17 an hour— none of that was worth it. Might not be worth it for you either. If management was more open about it and I didn’t have to find the answers out on my own, then maybe I would be more understanding. It’s the fact they blatantly lied to me and refused to keep me updated that, in my opinion, makes them unprofessional and not a good work environment.

5.0
Oct 6, 2025

Great place to work

Recommend
CEO approval
Business Outlook

Pros

Great people. Good working environment.

Cons

None, this is a great store.

4.0
Oct 5, 2025
Recommend
CEO approval
Business Outlook

Pros

fun working with the dogs

Cons

low pay and some dogs were aggressive

Viewing 301 - 303 of 10,814 Reviews

Glassdoor has 11,079 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.