PetSmart reviews

3.1

37% would recommend to a friend

(10,814 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Oct 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Diverse customers. Diverse staff. Great education for caring for pets.

Cons

Auto ordering of animals. Treats pet like product.

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PetSmart Response
7mo
Thanks for sharing your experience! We're glad to hear you valued the diverse teams and the training we provide. We’re always working to balance operational needs with the highest standards of animal care, and feedback like yours helps us improve. If you ever have concerns about animal care, our CareSmart line is available at 1-800-738-4693.
2.0
Oct 3, 2025

Mixed bag

Recommend
CEO approval
Business Outlook

Pros

Sometimes good, working with dogs, they train you and provide tools

Cons

Sometimes bad, it depends on management, there's a high chance for favouritism, pressure to do more dogs, pressure to bend rules about breaks and safety

3.0
Oct 2, 2025
Recommend
CEO approval
Business Outlook

Pros

-Fun coworkers -Taking care of animals -Lots of nice regulars

Cons

-No raises -Inconsistent hours -Staffing cut but tasks expected to be completed in same amount of time

Viewing 304 - 306 of 10,814 Reviews

Glassdoor has 11,079 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.