PetSmart reviews

3.1

37% would recommend to a friend

(2,408 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

Reviews by job title

2K reviews

Reviews about "Compensation"

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5.0
Apr 18, 2024
Recommend
CEO approval
Business Outlook

Pros

amazing employees, management is very friendly, compassionate, and welcoming. very diverse, very understanding, lots of fun to work here. best retail job I've ever worked!

Cons

pay is low, but much better than avg. retail associate compensation.

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PetSmart Response
2y
Thank you for your review! We're thrilled to hear that you enjoy working with our amazing team and appreciate our welcoming atmosphere in #LifeAtPetSmart. Your feedback on compensation is noted, and we're committed to ongoing improvements. We value your contributions in our mission to do Anything for Pets!
3.0
Apr 17, 2024

Not what it used to be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great colleagues Good pay Great Associate discount

Cons

The culture is full of bullying and director/vp leaders do not advocate for you. You have a heavy work load and spend a lot of time in meetings. Not a lot of opportunities to be promoted within your division you have to apply to get promoted and likely means moving divisions. Wish the pto was better. There is a huge disconnect between what happens at the stores and what happens at the corp office.

3.0
Apr 17, 2024

Okay place

Recommend
CEO approval
Business Outlook

Pros

Enjoyed my coworkers and seeing the animals

Cons

bad pay and customers stink

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PetSmart Response
2y
Thanks for sharing your thoughts! It's great to hear you enjoyed your coworkers and interacting with the animals. We're sorry to hear about your concerns regarding pay and customer experiences. Your feedback is important to us as we continually strive to improve. We appreciate your contributions to our team!
Viewing 307 - 309 of 2,408 Reviews

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