PetSmart reviews

3.1

37% would recommend to a friend

(10,822 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Jul 1, 2025
Recommend
CEO approval
Business Outlook

Pros

It’s a job, you get to be around animals

Cons

You get to watch animals suffer from “pet parents” neglect and PetSmart neglect and you can’t do anything about it

1.0
Jul 1, 2025
Recommend
CEO approval
Business Outlook

Pros

Store discount, benefits if full time employee

Cons

Hostile and toxic work environment Lack of support from management Favoritism or inconsistent treatment of employees High turnover rate Poor communication from leadership Unprofessional behavior from supervisors Disorganized and last-minute scheduling No accountability for managers Managers encouraging conflict instead of resolving it Hard work often overlooked or taken for granted Raises/promotions based on favoritism rather than merit Lack of training or support for new roles/tasks Unpredictable hours or being scheduled without notice Denied time-off requests without explanation Being pressured to work outside availability Safety concerns ignored or not taken seriously Being blamed for issues outside your control Dealing with upset customers due to management’s poor decisions Being left alone to handle high-traffic times, emergencies, or disgruntled customers Being instructed to lie or mislead customers

Viewing 433 - 435 of 10,822 Reviews

Glassdoor has 11,088 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.