Question 1

Is PetSmart a good company to work for?

Accepted Answer

PetSmart has an overall rating of 3.1 out of 5, based on over 11,069 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 37% of employees would recommend working at PetSmart to a friend and 29% have a positive outlook for the business. The best reviews about PetSmart have been left by employees working as Intern, Groomer Apprentice and ALK.

Question 2

Does PetSmart pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, PetSmart employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at PetSmart. This rating has been stable over the past 12 months.

Question 3

How satisfied are employees working at PetSmart?

Accepted Answer

37% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated PetSmart 2.9 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

Question 4

What are the top reviewed jobs at PetSmart?

Accepted Answer

Pet Care Associate (645), Cashier (625), Pet Care Specialist (398), Dog Groomer (369), Sales Associate (334), Sales Associate/Cashier (328), Dog Bather (271), Pet Stylist (257), Associate (216), Store Manager (172), Petcare Associate (167), Customer Engagement Leader (139), Store Leader (136), Professional Bather (119), Dog Trainer (112)

Question 5

What are the pros of working at PetSmart according to real employee reviews?

Accepted Answer

"Great coworkers and fun working with animals" ((in 530 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 456 reviews)); "Good benefits and 401k." ((in 369 reviews)); "Good work environment and people" ((in 154 reviews)); "Scheduling is flexible and lets me make room for my second job." ((in 144 reviews))

Question 6

What are the cons of working at PetSmart according to real employee reviews?

Accepted Answer

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 963 reviews)); "Low pay and it seems like everyone at district and above are following very old business models." ((in 738 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 457 reviews)); "Long hours and dealing with rude customers" ((in 249 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 203 reviews))

Question 7

What are employees saying about PetSmart layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PetSmart layoffs and their outlook for job security at PetSmart in 2026.

Question 8

What are the top reviewed PetSmart locations?

Accepted Answer

Phoenix, Houston, Chicago, New York, Atlanta, Los Angeles, Austin, Charlotte, Dallas, San Diego, San Antonio, Las Vegas, Orlando, Tampa, Fort Worth, Denver, Miami, Tucson, Jacksonville, Columbus, Scottsdale, Raleigh, Cincinnati, Pittsburgh, Newnan, Virginia Beach, Memphis, Philadelphia, Saint Louis, Indianapolis

PetSmart

PetSmart reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Toxic environment with overwork and little support

Great experience with animals, but demanding work schedule

Strong safety protocols but inconsistent business volume

Jobs at PetSmart

PetSmart reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

PetSmart reviews FAQs

Company ratings over time

Jobs at PetSmart