PetSmart reviews

3.1

37% would recommend to a friend

(2,407 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

Reviews by job title

2K reviews

Reviews about "Compensation"

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3.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work with pets, earn tips and commission.

Cons

Corporate salon means no logic and reason to the rules and they can change day by day. Pushed to churn as many grooms out as possible instead of do quality work. No clear communication from management and no positive feedback from management, only beratings and lectures and threats to being replaced.

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PetSmart Response
2w
Thank you for sharing your feedback. We're glad to hear you enjoy working with pets and appreciate the earning opportunities in our salons. We also appreciate you taking the time to share your perspective on communication, recognition, and the salon experience. If you'd like to discuss your experience further or receive additional support, please reach out to our CareSmart team at 1-800-738-4693.
5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Hours Friendly Atmosphere Great pay

Cons

No complaints, this was an awesome experience

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PetSmart Response
2w
Thank you for taking the time to share your experience! We're so glad to hear you enjoyed the friendly atmosphere, consistent hours, and your time with the team. We appreciate your kind words and wish you all the best in what's next!
1.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Seeing the animals that’s it

Cons

Not being able to give customer service, toxic work environment, horrible pay and benefits, poor employee discount

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PetSmart Response
2w
Thank you for taking the time to share your feedback. We're glad working with pets was a highlight of your experience. We also appreciate you sharing your perspective on the workplace environment, customer experience, and benefits. If you'd like to discuss your experience further or receive additional support, please reach out to our CareSmart team at 1-800-738-4693.
Viewing 4 - 6 of 2,407 Reviews

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