PetSmart reviews

3.1

37% would recommend to a friend

(10,805 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,805 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers were great to work with.

Cons

Corporate does not care about the people who work for the company. Unrealistic goals are set by corporate, but very little tools to achieve those goals are being provided.

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PetSmart Response
18h
Thank you for sharing your feedback and for the many years you spent with PetSmart. We're glad to hear your coworkers made a positive impact on your experience. We also appreciate you sharing your perspective on resources and expectations, as feedback like yours helps us continue to improve. If you'd like to discuss your experience further or receive additional support, please reach out to our CareSmart team at 1-800-738-4693.
3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Animals make it worth it

Cons

Sad and inhumane treatment and conditions of animals Rude customers

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PetSmart Response
18h
Thank you for taking the time to share your experience. We're glad to hear working with pets was a meaningful part of your role. We also take concerns about animal care and the associate experience seriously and appreciate you bringing them to our attention. If you'd like to discuss your experience further or receive additional support, please reach out to our CareSmart team at 1-800-738-4693.
4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Being around animals. Good work experience. Flexible scheduling.

Cons

Standing for long periods of time.

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PetSmart Response
18h
Thanks for taking the time to share a bit about your #LifeAtPetSmart with us! We're glad you enjoyed the pet-centric environment.
Viewing 7 - 9 of 10,805 Reviews

Glassdoor has 11,068 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.