Is PetSmart a good company to work for as a Sales Associate/Cashier?

Sales Associate/Cashier professionals working at PetSmart have rated their employer with 3.3 out of 5 stars in 326 Glassdoor reviews. This is a higher than average score with the overall rating of PetSmart employees being 3.1 out of 5 stars. Search open Sales Associate/Cashier Jobs at PetSmart now and start preparing for your job interview by browsing frequently asked Sales Associate/Cashier interview questions at PetSmart .

Does PetSmart pay Sales Associate/Cashier employees well?

Sales Associate/Cashier professionals rate their compensation and benefits at PetSmart with 2.9 out of 5 stars based on 326 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Sales Associate/Cashier salaries at PetSmart.

How happy are Sales Associate/Cashier professionals working at PetSmart?

57% of Sales Associate/Cashier employees at PetSmart would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Sales Associate/Cashier professionals have also rated PetSmart with a 3.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.7 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (648) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (372) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (272) , Pet Stylist (257) , Associate (216) , Store Manager (173) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (120) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and super helpful" ((in 542 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 448 reviews)); "Good benefits and 401k." ((in 379 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 238 reviews)); "Good work environment and people" ((in 155 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 977 reviews)); "Low pay and it seems like everyone at district and above are following very old business models." ((in 749 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 453 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 204 reviews)); "Horrible store managers" ((in 95 reviews))

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PetSmart

PetSmart Sales Associate/Cashier reviews

3.3

57% would recommend to a friend

(326 total reviews)

Ken Hicks

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.3

Senior management

2.9

Compensation and benefits

2.9

Career opportunities

Cashier/Sales Associate employees have rated PetSmart with 3.3 out of 5 stars, based on 326 company reviews on Glassdoor. This indicates that most Cashier/Sales Associate professionals have a good working experience there. PetSmart is rated in line with the average (within 1 standard deviation) by Cashier/Sales Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

326 reviews

4.0

Jun 16, 2025

Good beginner job

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Environment, coworkers, support as a beginning job

Cons

Pay, corporate image, not understanding management at times

4.0

Jun 3, 2025

Great until restructure

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Great coworkers, fun job, good work life balance

Cons

New company restructure is horrible.

3.0

May 14, 2025

It was okay

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Discounts for pet stuff. Seeing dogs everyday.

Cons

Not much pay. Doing repetitive tasks can make the day go by slow.

Viewing 7 - 9 of 326 Reviews

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PetSmart

PetSmart Sales Associate/Cashier reviews

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Good beginner job

Great until restructure

It was okay

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