Is PetSmart a good company to work for as a Sales Associate/Cashier?

Sales Associate/Cashier professionals working at PetSmart have rated their employer with 3.3 out of 5 stars in 326 Glassdoor reviews. This is a higher than average score with the overall rating of PetSmart employees being 3.1 out of 5 stars. Search open Sales Associate/Cashier Jobs at PetSmart now and start preparing for your job interview by browsing frequently asked Sales Associate/Cashier interview questions at PetSmart .

Does PetSmart pay Sales Associate/Cashier employees well?

Sales Associate/Cashier professionals rate their compensation and benefits at PetSmart with 2.9 out of 5 stars based on 326 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Sales Associate/Cashier salaries at PetSmart.

How happy are Sales Associate/Cashier professionals working at PetSmart?

57% of Sales Associate/Cashier employees at PetSmart would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Sales Associate/Cashier professionals have also rated PetSmart with a 3.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.7 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (648) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (372) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (272) , Pet Stylist (257) , Associate (216) , Store Manager (173) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (120) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and super helpful" ((in 542 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 448 reviews)); "Good benefits and 401k." ((in 379 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 238 reviews)); "Good work environment and people" ((in 155 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 977 reviews)); "Low pay and it seems like everyone at district and above are following very old business models." ((in 749 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 453 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 204 reviews)); "Horrible store managers" ((in 95 reviews))

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PetSmart

PetSmart Sales Associate/Cashier reviews

3.3

57% would recommend to a friend

(326 total reviews)

Ken Hicks

Not enough data to show CEO approval

25% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.3

Senior management

2.9

Compensation and benefits

2.9

Career opportunities

Cashier/Sales Associate employees have rated PetSmart with 3.3 out of 5 stars, based on 326 company reviews on Glassdoor. This indicates that most Cashier/Sales Associate professionals have a good working experience there. PetSmart is rated in line with the average (within 1 standard deviation) by Cashier/Sales Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

326 reviews

1.0

Mar 29, 2025

Promises one thing at the interview and gives you everything else

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Absolutely none. It was a terrible experience.

Cons

Did you get hired part time and expect around twenty hours based off the interviews? Get ready for four or eight hours. Expect to get the job you're hired for? They'll move you around and then make you do something else before you've finished training for the last thing. Filed for unemployment because you didn't get the hours you were supposed to? They'll find a way to punish you for it.

3.0

Mar 28, 2025

Oaky job, nice discounts

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Nice discounts, coworkers made it feel like a good work environment

Cons

Low pay and couldn’t become full time

3.0

Mar 12, 2025

It was cool

Sales associate/cashier

Recommend

CEO approval

Business Outlook

Pros

Being around animals all day was nice

Cons

Low pay, PetSmart is famous for mistreating animals

Viewing 10 - 12 of 326 Reviews

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PetSmart

PetSmart Sales Associate/Cashier reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Promises one thing at the interview and gives you everything else

Oaky job, nice discounts

It was cool

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