Is PetSmart a good company to work for?

PetSmart has an overall rating of 3.1 out of 5, based on over 11,090 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 37% of employees would recommend working at PetSmart to a friend and 29% have a positive outlook for the business. The best reviews about PetSmart have been left by employees working as Intern , Groomer Apprentice and ALK .

Does PetSmart pay their employees well?

According to anonymously submitted Glassdoor reviews, PetSmart employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at PetSmart. This rating has been stable over the past 12 months.

How satisfied are employees working at PetSmart?

37% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PetSmart 2.8 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (648) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (370) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (272) , Pet Stylist (257) , Associate (216) , Store Manager (173) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (120) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and fun working with animals" ((in 537 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 461 reviews)); "Good benefits and 401k." ((in 368 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 254 reviews)); "Good work environment and people" ((in 153 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 966 reviews)); "Low pay to hire people in creates a high turnover and constant hiring for management." ((in 752 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 459 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 208 reviews)); "Management wasn’t the best lots of blatant favoritism" ((in 99 reviews))

What are employees saying about PetSmart layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PetSmart layoffs and their outlook for job security at PetSmart in 2026.

What are the top reviewed PetSmart locations?

Phoenix , Houston , Chicago , New York , Atlanta , Los Angeles , Austin , Charlotte , Dallas , San Diego , San Antonio , Las Vegas , Orlando , Tampa , Fort Worth , Denver , Miami , Tucson , Jacksonville , Columbus , Scottsdale , Raleigh , Cincinnati , Pittsburgh , Newnan , Virginia Beach , Memphis , Philadelphia , Saint Louis , Indianapolis

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PetSmart

PetSmart reviews

3.1

37% would recommend to a friend

(10,824 total reviews)

Ken Hicks

23% approve of CEO

29% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

2.9

Compensation and benefits

2.8

Work/Life balance

2.8

Career opportunities

2.6

Senior management

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,824 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Mar 10, 2013

where's the recognition...

Professional bather

Recommend

CEO approval

Business Outlook

Pros

co-workers are like family. get to see and work with a lot of interesting animals.

Cons

minimal pay for a difficult job (grooming salon - bather). little opportunity to progress or even be listened to by management. poor hiring decisions make the job harder - who hires a bather who doesn't like dogs??? little support from management in general.

2.0

Mar 10, 2013

Horrible management, sick animals.

Pet care specialist

Recommend

CEO approval

Business Outlook

Pros

Love working with the animals. For the most part great pet parents.

Cons

Store manager doesnt talk to you. Acts like he is better. Or above you. Managers are lazy. Hire young kids who dont have any work ethic. Just want the pay check. No room for advancement.Managers would rather hire their friends instead of promoting from within.

2.0

Mar 8, 2013

Trust is an Issue

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Positive relationships with staff - Love of pets - There is a strong commitment to care for the pets in the store and customer's pets.

Cons

What finally convinced me to leave was that a Canadian Vice President placed a secret ban on internal salaried manager promotions that lasted a year while at the same time, Human Resources kept insisting that it wanted to develop talent from within. It was very embarrassing for Petsmart in Canada when this came out. The company did start to open up the promotions process after that experience but a lot of trust had disappeared in the meantime.

Viewing 10360 - 10362 of 10,824 Reviews

Jobs at PetSmart

Retail Sales Associate Part Time (PR)

Retail Sales Associate Full Time (PR)

Retail Sales Associate Part Time (PR)

Retail Sales Associate Full Time (PR)

Retail Sales Associate Part Time (PR)