PetSmart reviews

3.1

37% would recommend to a friend

(10,822 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Jan 20, 2013
Recommend
CEO approval
Business Outlook

Pros

50% commission once you finish your "internship", they send you to grooming academy (and comp gas or put you in a hotel, depending on your personal situation), and by being full time you get some pretty good benefits. Transferring is fairly easy as long as you're a reliable employee. There is a vet (Banfield) at most locations, so when the worst happens they can get seen immediately.

Cons

You work around the same few women 40 hours a week in a fairly small room. It will get catty. Management varies depending on your location. Old dogs may die during grooming and your clients will pass away eventually, and every groomer cuts a dog at some point. You deal with a lot of poop/pee. While the compensation CAN be very good (one groomer makes $75k a year) this is not the type of job that you want to do for the money.

5.0
Jan 17, 2013
Recommend
CEO approval
Business Outlook

Pros

Everyone is very nice and helpful. All employees are extremely knowledgeable in all aspects of pet care. Working and taking care of animals is very fun, and you learn new things about them everyday.

Cons

Making sure a pet goes to a good home that will satisfy both the animal and the customer can be difficult.

Viewing 10393 - 10395 of 10,822 Reviews

Glassdoor has 11,088 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.