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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,822 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Compensation and benefits

      2.9

      Career opportunities

      2.8

      Work/Life balance

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Jan 28, 2013

      better than no job at all but...

      Pet care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      learning about/ handling MOST of the animals

      Cons

      low pay, variable hours, annoying customers, frequently scheduled to work in dept. alone (basically getting paid barely above min. wage to do the work of 2-3 people and expected to give excellent customer service at the same time), hamsters

      2.0
      Jan 22, 2013

      PetSmart cares way more about profit than they do pets or their employees

      Pet trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The customers: 95% or better are friendly, and share in common with the associates a love of animals. I have met some great people through PetSmart. The associates: creative, knowledgeable, quirky & diverse group of people, each bringing different strengths and assets to the table. PetSmart encourages furthering your knowledge and education about all departments. I have learned a ton of information on pet care, nutrition, etc.

      Cons

      Some of the lowest hourly wages in retail - Corporate seems to take advantage of employees' love of animals and deep desire to help and benefit all pets. Raises unofficially cannot be more than 25 cents at a time. They keep part-time associates under 33 hours so that no one associate really gets enough hours to make it worth their while, but discourage taking on second jobs. I made way less than $20,000 last year - gross - and that *includes* the commission I got from training classes. Some locations give fewer than 15 hours to non-management associates. Extreme opposite of "green:" stacks and stacks of thousands of stickers for price changes mailed to each PetSmart location - or printed at each store. Huge price changes occur monthly and more in between. Often times, the stickers sent are duplicates. This is just one example of the wastefulness. The processes implemented from corporate seem to have no basis in day to day operating knowledge - more like esoteric, dreamed up schemes from the glass offices at HQ.

      Viewing 10390 - 10392 of 10,822 Reviews
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      Glassdoor has 11,088 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.