Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,822 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Compensation and benefits

      2.9

      Career opportunities

      2.8

      Work/Life balance

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Jan 11, 2013

      Great Company Morale, Bad Management

      Pet care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company as a whole is dedicated to the care of all its animals. The policies and procedures are detailed and revolve around the health of all animals that enter the store, as well as the safety of it's employees.

      Cons

      There is no support or incentive for long term employees, the management team is has no diversity in other departments so when the store gets busy they are unable to help the employees in most scenarios (especially in the pet care department - unless it is the pet care manager). Managers spend too much time helping customers and to notice the struggles in other areas of the store. Pay increase is minimal and most of the employee reviews are exactly the same with no positive reinforcement about how you contribute to the operations of the store, mostly just things you need to work on.

      3.0
      Jan 10, 2013

      It was an OK summer job for me as a college student, but the overall work environment was rather sad and gloomy.

      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you like dogs, becoming trained as a pet trainer might be a good career move. Discount on products is great for pet owners. Customers are usually nice and friendly, and meeting puppies and kittens that customers bring along cheers everyone up:).

      Cons

      Management is always overworked and they seem like they are going to fall apart at any moment. Not a good idea to run supervisors like horses if a company wants all its employees to be content. No one seems to be happy to work there, and there must be a reason for it. Also, make sure you don't have allergies to any pets that are sold at the store, like hamsters or birds, otherwise you'll get sick.

      2.0
      Jan 10, 2013

      Unpleasant

      Stocker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers are nice, most of the managers are friendly.

      Cons

      Extremely disorganized management, low pay/few hours for difficult work (groomers mostly sit around and chat and make a lot more), too many superfluous managers walking around telling employees what to do often telling you to do one thing while others ask you to do others. Waking up at 3 AM 3x a week will ruin your sleep schedule.

      Viewing 10399 - 10401 of 10,822 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,088 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.