Is PetSmart a good company to work for?

PetSmart has an overall rating of 3.1 out of 5, based on over 11,088 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 37% of employees would recommend working at PetSmart to a friend and 29% have a positive outlook for the business. The best reviews about PetSmart have been left by employees working as Intern , Groomer Apprentice and ALK .

Does PetSmart pay their employees well?

According to anonymously submitted Glassdoor reviews, PetSmart employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at PetSmart. This rating has been stable over the past 12 months.

How satisfied are employees working at PetSmart?

37% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PetSmart 2.8 out of 5 for work life balance, 3.0 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (648) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (370) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (272) , Pet Stylist (257) , Associate (216) , Store Manager (172) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (120) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and fun working with animals" ((in 537 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 436 reviews)); "Good benefits and 401k." ((in 369 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 250 reviews)); "Good work environment and people" ((in 158 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 969 reviews)); "Low pay and it seems like everyone at district and above are following very old business models." ((in 745 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 460 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 211 reviews)); "Horrible store managers" ((in 97 reviews))

What are employees saying about PetSmart layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PetSmart layoffs and their outlook for job security at PetSmart in 2026.

What are the top reviewed PetSmart locations?

Phoenix , Houston , Chicago , New York , Atlanta , Los Angeles , Austin , Charlotte , Dallas , San Diego , San Antonio , Las Vegas , Orlando , Tampa , Fort Worth , Denver , Miami , Tucson , Jacksonville , Columbus , Scottsdale , Raleigh , Cincinnati , Pittsburgh , Newnan , Virginia Beach , Memphis , Philadelphia , Saint Louis , Indianapolis

PetSmart reviews

3.1

37% would recommend to a friend

(10,822 total reviews)

Ken Hicks

24% approve of CEO

29% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews

3.0

Jan 3, 2013

I loved the people, corporation was okay but expectations unrealistic.

Support manager

Recommend

CEO approval

Business Outlook

Pros

Working in an environment that is constantly surrounded by animals, its a wonderful feeling when a dog runs in and runs right up to you. We had some rude customers here and there but the majority of the customers were fantastic. We really were able to connect with our customers on an emotional level because it was obvious they came in because they loved their pets, and we as employees loved animals. I advanced to management within 2 years of working there. Very flexible scheduling.

Cons

In the last year I was there they did modify a lot of their unrealistic expectations by lengthening the time that it should take to complete tasks, but I think the corporation had no idea what it really takes for employees to complete these tasks. And do not realistically allow enough payroll to schedule what it really takes. Felt underpaid when I was working as a manager and temporarily covering another management position. Overworked and underpaid.

4.0

Dec 28, 2012

First impression of life as a Support manager

Support manager

Recommend

CEO approval

Business Outlook

Pros

Great company that truly puts the customer first and is totally committed to quality pet care and pet products. I love dealing with the customers and their pets.

Cons

The job entails a lot of strenuous physical tasks - unloading palettes, heavy bags of food, etc. - especially because the pay is so low. We are also soooo busy that I seldom get my breaks - but that's partly my fault as well. Other than the physical labour and low pay, it's a great place to work.

4.0

Dec 26, 2012

About Average.

Pet stylist

Recommend

CEO approval

Business Outlook

Pros

If you're working as a PetStylist, you can make a LOT of money--as long as you're in a busy store. Stylists work on commission, so the more dogs you get each day, the more money you can make. The salon is also generally its own isolated little bubble, so you don't really get involved with the rest of the store. As far as benefits go, medical was probably about average for retail, but I really liked my vision and dental plans.

Cons

It really came down to management in my store. The store manager spent most of her time out front smoking, and several of the other managers were catty and back-stabbing. That alone is enough to make the work environment undesirable. The biggest overall problem is that the company is concerned with Quantity over Quality. They expect you to be able to groom at least 6 dogs right off the bat, and if you're a "Power Groomer" then you can do 8 a day (yet still have time to take your lunch breaks, because they'll really hound you if you miss those). As far as pay goes, unless you're a groomer, prepare to be paid about minimum wage.

Viewing 10405 - 10407 of 10,822 Reviews

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I loved the people, corporation was okay but expectations unrealistic.

First impression of life as a Support manager

About Average.

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