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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,820 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,820 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      4.0
      Oct 12, 2021

      Great Team

      Pet care associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team, truly felt like family. Made work fun, and interacting with pets was the highlight of every day.

      Cons

      Terrible customers, but typical of a retail environment.

      5.0
      Oct 12, 2021

      Good

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good welfare and nice office

      Cons

      Nothing much. So far so good.

      avatar
      PetSmart Response
      4y
      We appreciate you taking the time to share your experience with us! We're glad you enjoy your life at PetSmart. Thanks for all that you do!
      4.0
      Oct 12, 2021

      Great company

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Amazing culture of inclusiveness, the company truly focuses on its associates and understands they drive the business. -Great team atmosphere. -KPIs are very reasonable and attainable. -Great benefits for Full time, surprising perks for for Full Time and Part Time associates. -Disciplinary process is very modern; focuses on the assumption that the associate wants to do well and plans a course to correct with support. -Great top down communication from Head Office to store level. -Engages associates to learn about the business/health and safety with monthly videos and provides an incentive. -Great job security; pandemic-proof job, no lay offs. Even services associates don’t get laid off. -You get to interact with animals and animal lovers day-in, day-out.

      Cons

      -Unless you’re a store leader, the leader salaries are very uninspiring. Wages are not competitive at all for associates and from Assistant Store Leaders down. -Although the progressive disciplinary process is fantastic, it can be an extremely lengthy process to terminate under performing/negative associates that affect the morale of the team. -Salon department isn’t unified very well with the core side of the business, leading to a “fish bowl” effect. This makes it a delicate work ecosystem that can make it intimidating for new associates and even leaders to navigate through. -Scheduling can be difficult as the YOY for budgeting declines, but the expectations remain the same or higher.

      Viewing 10438 - 10440 of 10,820 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,086 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.