PetSmart reviews

3.1

37% would recommend to a friend

(10,818 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Jun 18, 2021

Terrible job.

Recommend
CEO approval
Business Outlook

Pros

Discount is nice. Love working with animals.

Cons

Always short staffed. Theft is high. Management doesn’t come out onto the sales floor to help when it is lined up down the whole store to check out. Cut back on ordering essential store supplies for animals to make management’s bonuses bigger. Fish never get water changed. Wrongfully terminate people when they start making a decent wage.

5.0
Jun 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Great environment, nice staff. Fun place.

Cons

Rude impatient customers. BOPIS app needs updating.

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PetSmart Response
5y
Hi! Thanks for taking the time to review. We're so happy to hear you enjoyed your life at PetSmart. Please know, you can always connect with us via the CareSmart line at 1-800-738-4693 to chat through anything mentioned above. Thank you!
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Glassdoor has 11,083 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.