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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,818 total reviews)
      avatar

      Ken Hicks

      24% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Compensation and benefits

      2.9

      Career opportunities

      2.8

      Work/Life balance

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Jul 23, 2021

      Pet care

      Care associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good hours good flex. Alright

      Cons

      Don’t care about animals at all

      3.0
      Jun 29, 2021

      Nice place to start

      Pet groomer
      Recommend
      CEO approval
      Business Outlook

      Pros

      They provide training. The quality of it depends on the trainers.

      Cons

      Very hard work! Management is not hands on. Dogs are not supposed to be groomed on an assembly line. Rickety salon equipment.

      3.0
      Jun 25, 2021

      It was okay. Very busy, not great pay.

      Middle management position
      Recommend
      CEO approval
      Business Outlook

      Pros

      - you can pet kitties - 50% off of petsmart brand petfood/litter/etc. -take home samples at the end of sample saturday -benefits (prescription drugs, massage, dental, eye) -dogs are so cute -work with the SPCA

      Cons

      -pay is not great -some higher level managers are sexist -understaffed most times -performing SPCA adoptions when we are very busy -people just wanting to look/pet the adoptable cats and not actually adopt them, and waste your time when you are insanely busy. -customers think they know it all and will try to put a beta fish into the bottom pizza fish tanks. -customers complain a lot because they want to put goldfish into a small little bowl -customer lets their dogs pee and poop on the floor and then leave it there. -when dog training class is happening, be prepared to have a headache for a few days. -the salon customers are probably the rudest of all the customers we got.

      avatar
      PetSmart Response
      5y
      Thank you for taking the time to share your feedback. We appreciate you bringing this to our attention and would love to connect via the CareSmart line at 1-800-738-4693 to see if we can help.
      Viewing 10456 - 10458 of 10,818 Reviews
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      ReviewsPetSmart reviews

      Glassdoor has 11,084 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.