PetSmart reviews

3.1

37% would recommend to a friend

(10,817 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,817 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Aug 7, 2012

Good place for part time work

Recommend
CEO approval
Business Outlook

Pros

Good manager. Consistancy fairness, very flexible with schedule

Cons

Big disconnect between store ops and SSG corporate. Internal career application process on line confusing. Even store manager did not know how to navigate. Never did hear from District Manager or Employee relations person as to status of my application for position at SSG.

3.0
Aug 6, 2012
Recommend
CEO approval
Business Outlook

Pros

As a pet stylist, pay is based on commission so you tend to control how much you make. Ability to move up quickly from cashier to other positions in the store if you do well in the first couple months.

Cons

After a couple promotions, hard to get into management postion. Seem to plateau at a certain point. Upper positions seem to be given out based on relations and politics rather than on job performance and ability to manage effectively.

Viewing 10489 - 10491 of 10,817 Reviews

Glassdoor has 11,082 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.