PetSmart reviews

3.1

37% would recommend to a friend

(10,811 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Dec 16, 2011
Recommend
CEO approval
Business Outlook

Pros

Discount of 15% Fun to work with animals Coworkers are very nice Management is very good Adoptions of animals are possible if needed in the store

Cons

Not enough people scheduled to get tasks done regularly. Been there almost two years never received a review of my work.

3.0
Dec 8, 2011
Recommend
CEO approval
Business Outlook

Pros

good benefits ok pay employee discount 15% get to work with pets

Cons

No outside work life, more so than other retail industries a lot of gossip between some DMs and other managers. There is little confidentiality, everyone knows your business or spread rumors, very high-school-ish not enough payroll hours to complete projects and properly take care of animals District Managers have their favorites- usually unskilled managers who kiss up every chance they get. Little opportunity for promotions past the Store Manager level Some of the customers are insane, cat collectors!!!

1.0
Nov 30, 2011
Recommend
CEO approval
Business Outlook

Pros

Good place if you like seeing animals everyday. Some of the employess can be great to work with. Employee discount and ok benefits.

Cons

Don' open your mouth to complain about anything or you will be asked to leave. And if an employee doesn't like you all they have to do is call the "Care Line" and no matter what you say you will be targeted. They say they want you to "coach" the employees but when and if you do and the employee gets mad at you, forget it, you will be gone without due process. You constantly have to watch your back. There is no such thing as a work/life balance. You have no personal life. You can never truly leave work as you get phone calls all the time to solve problems. There is no leadership or guidence from upper management.

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Glassdoor has 11,076 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.