Is PetSmart a good company to work for?

PetSmart has an overall rating of 3.1 out of 5, based on over 11,072 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 37% of employees would recommend working at PetSmart to a friend and 29% have a positive outlook for the business. The best reviews about PetSmart have been left by employees working as Intern , Groomer Apprentice and ALK .

Does PetSmart pay their employees well?

According to anonymously submitted Glassdoor reviews, PetSmart employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at PetSmart. This rating has been stable over the past 12 months.

How satisfied are employees working at PetSmart?

37% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PetSmart 2.8 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (645) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (369) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (271) , Pet Stylist (257) , Associate (216) , Store Manager (172) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (119) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and fun working with animals" ((in 536 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 446 reviews)); "Good benefits and 401k." ((in 379 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 247 reviews)); "Good work environment and people" ((in 155 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 973 reviews)); "Low pay and it seems like everyone at district and above are following very old business models." ((in 763 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 458 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 209 reviews)); "Management wasn’t the best lots of blatant favoritism" ((in 99 reviews))

What are employees saying about PetSmart layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PetSmart layoffs and their outlook for job security at PetSmart in 2026.

What are the top reviewed PetSmart locations?

Phoenix , Houston , Chicago , New York , Atlanta , Los Angeles , Austin , Charlotte , Dallas , San Diego , San Antonio , Las Vegas , Orlando , Tampa , Fort Worth , Denver , Miami , Tucson , Jacksonville , Columbus , Scottsdale , Raleigh , Cincinnati , Pittsburgh , Newnan , Virginia Beach , Memphis , Philadelphia , Saint Louis , Indianapolis

PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)

Ken Hicks

23% approve of CEO

29% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (10,808 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews

2.0

Jun 17, 2011

Reasonable pay, long hours, very little room for advancement

Manager

Recommend

CEO approval

Business Outlook

Pros

Strong benefits package - fair initial pay - very reasonable for time off for illness or family issues working with the animals - staff are passionate about the pets

Cons

Human Resources tells all new hires that Petsmart has a strong focus on hiring internally when in reality, just under 90% of store and field management are external hires. After you are hired, you will not be promoted so you had better like the job that you are going into. Turnover among store managers and is exceptionally high. It is in the 30% to 40% range in normal economic times and drops during recessions.

3.0

Jun 14, 2011

Fun place to work at, but management needs a lot of improvement

Cashier

Recommend

CEO approval

Business Outlook

Pros

It's a fun place to work with all of the animals and the dogs that customers bring in. Other than the typical customers that whine about prices or service or whatever, the customers are rather nice. We also get a lot of regulars who are always fun to talk to. While I'm a cashier now I was a stocker and it was fun to stock the product and see what new stuff came in.

Cons

I don't know how it is at other locations, but at the location I work at, the store manager NEVER makes employees full-time... There's only one person in the core store (not salon or hotel), other than the managers, that's full-time. The amount of hours are bad too, I frequently ask them if there's any way I can get more hours, they say they will and I get literally 1 or 2 hours in the following weeks. And in the three years I've been with the company I have NEVER received a written evaluation about my job performance, even though in the handbook it says we should. The store manager also doesn't communicate enough.

4.0

Jun 13, 2011

A lot of hard work both mentally and physically.

Pet hotel assistant manager

Recommend

CEO approval

Business Outlook

Pros

Fun to play with the kitties and dogs.

Cons

Long hours and not enough staff so there are no breaks, even the 30 min. lunch is cut short more often than not.

Viewing 10627 - 10629 of 10,808 Reviews

Jobs at PetSmart

Retail Sales Associate Full Time (PR)

Retail Sales Associate Part Time

PetSmart

PetSmart reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Reasonable pay, long hours, very little room for advancement

Fun place to work at, but management needs a lot of improvement

A lot of hard work both mentally and physically.

Jobs at PetSmart

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