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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,809 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      2.0
      Apr 13, 2011

      Frustrating

      Salon manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Variety of tasks, working with animals, safety, paid time off, quick advancement, promotion of fair practices,training programs with compensation, some of the benefits package.

      Cons

      Very little discretion and independence, techniques for measuring success are unrealistic and unfair, you're expected to stretch resources which makes work difficult, lack of labor hours, and poor compensation for management.

      5.0
      Apr 11, 2011

      Reasonable pay for a part-time job (close to $9/hr), great management, a lot of room for learning!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay for a part-time job, close to $9/hr. Great management Great policies Inter-working with all departments Opening in Pet Care is like feeding time at a mini-zoo. Getting to know customers and their pets on a personal level makes their shopping (and your working) experience MUCH easier, and fun! Pets come first! Pet Parent's questions and understanding of problems that are occurring in their fish tanks, or training new puppies, or how to keep reptiles are always important. It feels great to, for example, help someone out who had been previously killing all their fish because of a silly mistake (cleaning the aquarium entirely for water changes- very common).

      Cons

      Dealing with death. It happens, you have to get used to it. Mostly fish and crickets, than anything else. Opening in Pet Care is like feeding time at a mini-zoo. - Also sometimes a Con. Refilling hay-balls for both guinea pigs AND birds. Guineas constantly go through it, and birds will pull most of it out onto the bottom of their cage! Dealing with costumers who think adding 20 fish to a brand new 10 gallon tank all at once is a good idea, even if you warn them, they can still be persistent (and sometimes condescending).

      4.0
      Apr 7, 2011

      Long hours with hard work, but rewarding

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people that work around you are all great and the treatment of managers and co-workers to one another . If you love dogs, you will love PetSmart

      Cons

      Long hours and sometimes early or late hours. Sometimes given too much work with not enough time to complete the task.

      Viewing 10648 - 10650 of 10,809 Reviews
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      ReviewsPetSmart reviews

      Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.