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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,809 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      1.0
      Mar 15, 2011

      Micro Managing Nightmare

      Pet stylist
      Recommend
      CEO approval
      Business Outlook

      Pros

      working with animals, girls in the salon are fun, benefit package, groomer comission is not bad, lots of cute animals on a daily basis

      Cons

      micro managed to death, zero respect for employees, working all weekends and holidays, very overworked, stressful environment, late hours, rude customers

      4.0
      Mar 11, 2011

      Started out fun but became more stressful the more I learned to do.

      Cashier/stocker/price changes/price audits
      Recommend
      CEO approval
      Business Outlook

      Pros

      Laid back atmosphere. Get to see interesting pets. Animals to be sold are taken care of very well. Current manager has daily morning huddles to go over the accomplishments, goals, areas that need improvement, and safety topics. Management ALWAYS gave me time off that I requested whether it was a few hours and or over a week for a trip. They also let me have Sundays off for religious reasons.

      Cons

      Management WILL NOT fire imcompetent employees even if EVERYONE has problems with that person. (If you're incompetent that is a big plus lol). Once you are cross trained and even if you're not you will be expected to work in every department you possibly can even if you make it known that you are not comfortable or dislike that department. The schedule was always a joke. It would not usually be done until the day before it started, and would usually have huge gaps where a department wouldn't even be staffed, so I expected to get a phone call almost every day asking if I could come in when I wasn't cheduled.

      3.0
      Mar 10, 2011

      First year can go by fast but ultimately you get worn out at every level.

      Pet care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unique, diverse & fun retail environment. Gain knowledge about animal health to offer advice to customers. Medium level benefits package offered only to full-timers, but difficult to get full-time. Paid vacation. Part-timers get a smaller benefit package containing even less options, but at least its something. 15% employee discount, and easy to get time off as needed.

      Cons

      Yearly reviews are often late. Poor and very low raises make you feel you're not appreciated. High expectations from you but little recognition in return. Few chances for promotion at associate level unless you are a manager already. Even managers get burned out early on, high stress for them.

      Viewing 10657 - 10659 of 10,809 Reviews
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      Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.