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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,808 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      4.0
      Feb 25, 2011

      Better than working with food!

      Pet care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working with animals is great. Usually the customers are polite, and although the job is intense, I have fun every day.

      Cons

      Work is hard. Cleaning fish tanks, bird cages, etc can get repetitive.

      2.0
      Feb 24, 2011

      The Hotel is a great place to establish relationships with pets and "Pet Parents" but has a high burnout rate.

      Senior petshotel associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The interaction with dogs is great Many of the pet parents are wonderful and regularly bring treats. You get great customer service experience You learn all the dogs that are regulars and you'll love seeing them walk in! Working holidays, long hours, and stressful times with too few people makes you closer to your peers.

      Cons

      Seniors have no management perks but are required to run shifts alone. Daycamp is soul crushingly boring, don't expect breaks or a person to relieve you. 15 min. breaks are a joke when you're a Senior, you do well to get a lunch and must manage your own hours for fear of going over weekly hours Speaking of hours, there are never enough. You will be running shifts where its only you and one person in back when daycamp is over. This leaves you running the front desk (associated are rarely cross trained for this) plus your duties as a Senior. You are required to work all holidays and are threatened with write-ups and termination if you're sick.

      1.0
      Feb 20, 2011

      WORST COMPANY EVER!!!!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work with animals Good customers. A job.

      Cons

      Management is horrible. No one is there to help you. Retaliation is horrible, alot of backstabbing. You will not get promoted. Someone will pin the blame on you for their mistakes. Horrible time management. Store manager doesn't do anything. Pay is one of the lowest in retail. Promises are made not kept. Last resort place to work. If they don't like you they cut your hours to nothing because they don't have the audacity to tell you to your face.

      Viewing 10660 - 10662 of 10,808 Reviews
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      ReviewsPetSmart reviews

      Glassdoor has 11,072 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.