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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,806 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      3.0
      Sep 9, 2009

      Fun But Frustrating

      Pet trainer
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to teach dogs for a living. This is fun and rewarding while offering a good challenge. The customers are generally nice and the stores are not bad environments. In terms of possible retail positions, it's not bad at all.

      Cons

      In as few words as possible, a distinct lack of training. I was frustrated by the lack of training that I received to become a pet trainer. The company tends to emphasize selling training classes over actually teaching them. The quotas for selling classes reenforce this trend.

      3.0
      Aug 31, 2009

      Company micro-managing

      Pet care manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The animals of course! Thats what seem to make the job tolerable at times. The pay is good but you have to get in and know how to work the system to get good raises. Customer base is a lot better then most retail.

      Cons

      Company is starting to micro-manage. Lots of changes occuring in this rough ecomony that are making the job harder due to major cutbacks and high expectations. Just like any big box company they try and squeeze every penny.

      4.0
      Aug 17, 2009

      Needy Pet Owners

      Cashier
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you like animals, it's great... for the most part, people are happy when they come in because they love seeing the animals. Pet store customers are more cheery . Most of management can be okay.... although the managers are like a revolving door. Pay is fair for retail. Benefits are okay.

      Cons

      Having to deal with the "pet perks" program and the majority of your customers don't get it or confuse it with petco's savings plan, which is different. Dealing with Mood management and five bosses or more.

      Viewing 10771 - 10773 of 10,806 Reviews
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      Glassdoor has 11,069 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.