PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Apr 4, 2011
Recommend
CEO approval
Business Outlook

Pros

It's hard to get fired, get to see different pets, can set your availability, though may not management may never really follow that

Cons

It's hard to get fired, not a lot of room for advancement, unstable schedule: one week there will be a lot of hours, the next very few, the employee discount isn't really that much, especially with such low hourly wages

2.0
Jan 13, 2011

Its ok...For a High School Grad

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get a great opportunity to play with other peoples dogs.

Cons

You only get words that you will get moved up but it probably wont happen, and you wont get a raise either when it does.

1.0
Jan 2, 2011
Recommend
CEO approval
Business Outlook

Pros

Overnight shift is independent, no one looking over your shoulder Interaction with the boarded pets

Cons

i applied for one job, interviewed for a different job and ended up with a job that was physically impossible for me to do well. Had I known this, I would have declined the position, but I tried to stick it out, hoping my body would adjust. I wore a pedometer for a week, and averaged 15 kilometres per night in walking. The night shift is basically cleaning. Scrubbing playrooms and 'atriums', drains where urine, feces, fur, hair, vomit and pet food get clogged and being expected to vacuum it out with a shopvac. Checklists are not followed. Night shift is always expected to complete his/her cleaning schedule, as well as walk and feed all dogs/cats in the facility, which is not in line with the "official" checklist. At Christmas, I had 58 dogs to do this with myself, after a shift of 3 people had the same responsibility the night before and still didn't get all their work done. There is definitely favouritism for certain employees, especially the nosy ones who can report back to managers about the work of other employees. Managers are re-assigned without compensation which makes them bitter and affects their ability to effectively manage new employees. The gossip mill works overtime and the managers fuel it. This is a toxic workplace in more ways than one.

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Glassdoor has 11,069 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.