PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Jul 5, 2010
Recommend
CEO approval
Business Outlook

Pros

Great customer loyalty, discounted items always helpful, support among most store level employees, flexibility on scheduling if you're a good worker, room for movement in different departments. I worked in front end, stock and pet care and most people were very willing to help you learn.

Cons

Low pay, insufficient employee reviews, turnover of management a lil too fast, having to work beyond schedule limitations sometimes (ex. you let them know you can't work past three and you're scheduled to four). I worked 39 hours a week so I couldn't be considered full-time and get good benefits. A person who worked for a month received a promotion over me (was there for year and half) cause of favorites with one manager. Very unfortunate. She made many mistakes in her new position.

3.0
Jun 20, 2010
Recommend
CEO approval
Business Outlook

Pros

Flexibility in scheduling, getting to chat with pet owners, being around animals. Learn alot about taking care of pet's health. Good benefits for full-time employees.

Cons

Low pay. Promotions to assistant manager positions do come up, but the low pay makes it difficult to survive. Back-breaking work in many departments with little help.

5.0
Jun 19, 2010
Recommend
CEO approval
Business Outlook

Pros

Dogs and other pets in the store on a daily basis which creates an air of enjoyment to employees as well as customers Petsmart is doing well inspite of the current economy Casual attire

Cons

Upper eschelon forcing few hours for employees which results in customer service to public not as adequate as store needs more people on the floor helping customers

Viewing 10786 - 10788 of 10,806 Reviews

Glassdoor has 11,069 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.