PetSmart reviews

3.1

37% would recommend to a friend

(2,408 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

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2K reviews

Reviews about "Compensation"

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3.0
Feb 24, 2025
Recommend
CEO approval
Business Outlook

Pros

-get to see and interact with lots of different kinds of animals -shared interest with coworkers -shared interest with customers -not much to memorize

Cons

-unreasonably low pay with minimal, practically non-existent raises even for employees who've worked there for 4 years -cashiers are often spoken down to by other roles -expected to stand without breaks for several hours at a time or even the whole shift -when business is slow, cashiers are often not given anything to do and are expected to stand idle even when the store is empty -on weekdays, often only one cashier is scheduled to be completely alone at the front of the store, including new hires -when more than one cashier is scheduled, managers prohibit you from talking to one another -must radio someone to ask for permission to use the bathroom -often have to clean up after customers' pets -bathroom is on the opposite side of the store so frequent hand washing is impossible -cashiers are confined to one section of the store, so giving isle numbers and directions to customers is difficult -stores are often understaffed to the point where there are only two employees in the whole location

4.0
Feb 20, 2025
Recommend
CEO approval
Business Outlook

Pros

The benefits are pretty good. I liked being able to cash out PTO (minus sick time, they don't let you/like you doing that), it really cushioned my checks at the end of the year.

Cons

50% commission and benefits is nice, but they really need to up their prices. I get it's corporate, but the prices are really unfair for the groomers and that is so clear now that I've gone to work at private salons.

3.0
Feb 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Interesting work and projects. Most managers are nice and passionate

Cons

Low pay compared to market. No longer hybrid. Old school way of thinking. Not much company culture

Viewing 145 - 147 of 2,408 Reviews

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