I have to say that the management and HR Staff are a joke and completely disappointing. The only thing that they appear to do right is micro manage, and refusing to address the real issues and concerns at hand. The work load is 3-4 times MORE than the industry standard; for about 20% or more LESS pay. I never seen so many unhappy people in one company. That should have been my clue when I first started...no one was happy, but they were too afraid to leave due to health benefits or other reasons.
Most of the management appears to have no integrity and take a dictatorship towards management. Unlike most insurance companies who have a call center; PHLY does not. They expect the assistants to not only assist the examiners, and the managers, but also to answer phones all while completing their daily tasks. Puts undue stress on the entire staff. Even though PHLY states that they have a team approach; its every person for themselves. There is definitely NO ROOM FOR ADVANCEMENT, and you have to beg for the 2% year raise.
That is...if they do not tell you that you are at the maximum pay for your position. We have experienced an extreme amount of turn over with employees quitting often, and then the staff is worked even harder, while management swears it takes a half a year to fill the position with a qualified applicant (If they EVEN fill the position).
They have a yearly review which is completely based on your manager's view of you, and a metric based results. If management has personal reasons for not liking you...you can kiss a good review good bye. Your manager can rate you; but there is no way to rate management or upper management. If you complain to HR; just know that your concerns and issues will fall on death ears. You are just another employee and they treat you like you are a temp.
Marketing and Underwriting are considered the cream of the organization; and claims personnel are the black sheep of the organization.
