First, they are EXTREMELY SLOW and OVERLY SELECTIVE in the hiring process. The claims department has been perpetually understaffed since at least 2004--yet we see figures that suggest that the average time to fill a claims position runs about 90 days. Second, once hired you should fully expect to be micromanaged and discouraged from thinking or using your innate talent that got you the job in the first place. Quoting Thomas Jefferson: "I hold it that a little rebellion now and then is a good thing, and as necessary in the political world as storms in the physical." Well, management imposes so much top-down pressure and control so as to eliminate any chance of any change ever occurring. Case in point: the claims department has not increased the approved rate for Professional Liability legal defense work since the 1990's--despite numerous pleas to increase it to ~$225. My guess is that 10% of middle- and junior-management could be described as engaged and competent; another 60% works in paralyzing fear of senior management such that their decisions are based solely on self-preservation; the other 30% have IQs of no greater than 95 and are incompetent to the core. Unfortunately for the reader, you will be subordinated to one of these beneficiaries of corporate welfare who have been here for at least 15 years and who will be unable to come to terms with such concepts as "ambition", "enthusiasm", "creative problem-solving", and "career progression".
By the way: there are ZERO opportunities for advancement. The job seeker should be aware of this; you come to PHLY only after you have reached the pinnacle of your success elsewhere in the world of work.