Pros
Great people to work with at the individual contributor and team lead level. Company morale during claim oversight (2023) was much better.
Cons
Too top heavy Overworked and powerless to change outcomes due to business relationships with TPA and prior insurer Chief claims officer left the company thanks to the CEO cursing him out Flawed agile methodology due to jumping into poor business relationships with vendors and being forced to “adapt” or make a bad relationship work instead of doing the work upfront to vet appropriately and set up good relationships and workflows before implementation. No proactive support from management to change outcomes and environment that was promised. Lack of communication was previously remedied but now the communication is constantly being told that it will be temporary but nothing is being done to remedy the situation. 4 layoffs/reductions in force (with some rebranded as “restructuring” but at the end of the day, people lost their jobs, so let’s call them what they are)