PlanSource reviews

3.5

62% would recommend to a friend

(106 total reviews)
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Mike Morini

56% approve of CEO

54% positive business outlook

Reviews by job title

106 reviews

Reviews about "Culture"

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2.0
May 29, 2022
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, flexibility, learn something new every day. I really used to love working there before Vista people came in to restructure and get ready to sell. You can work there for a year, learn the business and go work anywhere else and make 2x the money (if you can handle to stay that long) I will always be thankful for everything I learned during my time with the company and the good friends I made along the way

Cons

Pays well below national average and does not admit to it when $ales is the only department that matters Poor benefit suite for a benefits company Owned by Vista Equity so they’re just outsourcing to India to increase profit and sell Leadership is clueless about their own product EDI department is the core of the business and the most underappreciated and underpaid in the company Everyone who knew anything about anything has left in the last 2 years - including myself New EDI director gives boiler room call center vibes, extremely unprofessional, disrespects employees, tries to put teammates against each other and is tactless and clueless (but we are beginning to suspect this is actually strategical to get onshore analysts to leave so they can continue to grow the India team) ZERO transparency from leadership

1.0
May 20, 2022

Beware.. No longer a good place.

Recommend
CEO approval
Business Outlook

Pros

Great friendships with employees. Remote work option.

Cons

1. The CEO and other C level executives are running this place into the ground 2. Jobs are being sent to India. 3. Multiple layoffs in the past 2 years 4. Horrible communication style from the CEO and CIO. 5. Not a place for longevity . 6. Constant turnover in employees.

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PlanSource Response
4y
Thank you for taking the time to write a review and we appreciate the time you spent at PlanSource. I’m sorry you no longer think it’s a great place to work, I would like to address a few of your comments in your review. PlanSource has gone through a lot of change which is common in a high-growth technology company. Change is difficult for many, but we have continued to be transparent and open in our communication as much as possible. We do have an India office however, we are not outsourcing positions to India, we have grown our office there which has allowed us to scale and be more efficient in product and technology. We have over 700 employees and 80% are based in the United States. Like many companies, we reduced staffing in 2020 during the pandemic, however since then we have ramped back up and have hired over 300 people in 2021 and are continuing a high rate of growth and hiring in 2022 Communication styles vary from leader to leader, we would encourage employees who are struggling with information from their department or the company to reach out to their manager or HR to address. We try to be very transparent as a company and continue to hold Town Hall company meetings regularly to update our team on happenings within the organization. We appreciate your review and wish you the best. Sharon Brand Chief People Officer
2.0
May 20, 2022

Was Great When I Joined...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

When I joined, we had a close-knit team with supportive upper management. Able to work remotely full time. Could be a good temporary stop If you are based in Bangalore, India

Cons

- Average compensation compounded by no merit bonus. 2-4% raises unable to keep up with current economic climate - Average benefits and 401K package – surprising for a “benefits administration company” - Very high attrition rates, especially with tenured staff, leading to a “brain drain” situation - Non-stop restructuring - New leadership change has focus on India office and despite it not being headquarters, it is the nicest office they have - Redundancy always looming with focus on India - C-suite has brought in new members that have created an extremely toxic work environment with lack of transparency - With new leadership tied to appeasing current owners, there is not a clear direction regarding company goals especially when it comes to direction, outsourcing and compensation - If you don’t like brain-teaser exams, watch out for the required-for-hiring CCAT test

Viewing 34 - 36 of 106 Reviews

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