2.0
Mar 23, 2016
Recommend
CEO approval
Business Outlook
Pros
Just received $70m capital investment so should be able to solve many of the infrastructure problems.
Cons
Many of the managers seem to have no management experience. The executives are mostly interested in the numbers = metrics about growth. However, they disregard the metrics about unhappy customers, unhappy employees and issues/escalations. They spin everything to make it look like amazing growth while the staff spends every day trying to solve the ongoing customer issues. At least be honest to the internal teams about what's going on and then, work together to find solutions.