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      PlanSource

      Engaged Employer

      PlanSource reviews

      3.5

      60% would recommend to a friend

      (388 total reviews)
      avatar

      Mike Morini

      56% approve of CEO

      57% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Work/Life balance

      3.6

      Compensation and benefits

      3.4

      Senior management

      3.4

      Career opportunities

      PlanSource has an employee rating of 3.5 out of 5 stars, based on 388 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PlanSource employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      388 reviews
      1.0
      Apr 25, 2021

      Cool culture

      Contact center manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Management didn't micromanage which was nice.

      Cons

      There was too many silos in place that limited cross functional collaboration

      5.0
      Jun 10, 2020

      Amazing Tech Company in Orlando, FL!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Let's see - the team, the culture, the learning, the upward mobility, the flexible working environments, snacks, awesome location, and managers who want you to grow and set you up for success! Honestly, too many to list - just super happy to be here!

      Cons

      The office space is beginning to get a bit cramped since we are growing so quickly - hopefully we are getting more space in the downtown area!

      avatar
      PlanSource Response
      5y
      Thank you for taking the time to write a review. We are so glad to hear that you are enjoying working for PlanSource and our many perks of the Orlando office! We appreciate the feedback about the transparency and the open communication we have had through COVID, we agree that it has been super helpful and we do plan on continuing it even after COVID. Thank you again for taking the time to provide feedback, we are happy to have you on our team! Destiny Quinn Director of Talent
      1.0
      Nov 4, 2019

      Very unorganizied

      Contact center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Salt Lake center was a great place to get food during lunch. There were so many places nearby to enjoy. The staff was really cool. I met a lot of great people that worked there. Also, the break room was filled with yogurts and good things to eat. They were flexible I started in one department and moved departments fairly easily. The software/technology of what they made was really cool! They had a lot of software developers that used ruby on rails to program. The software was relatively easy to configure! They did activities and brought in food a lot. Martine was the nicest secretary ever! They also reimbursed for bus passes or parking. They also had some great benefits working there.

      Cons

      In both departments that I worked there were problems with management. One department had just been reorganized but still had a lot of serious problems. They couldn't find a real director/manager because the system was so broken. The other department also had management problems. I thought my manager was inexperienced and we didn't get along. Also, they had been running low on staff so we didn't have a manager at certain points in time. This was hard to tell people on the phone that there wasn't a supervisor to take the call. When we brought this up to management they would say, "Don't tell the customer there isn't a manager but resolve the issue the best you can." This was a terrible company to work for because they didn't have documentation on how to do your job. Training was terrible in both departments that I worked for. It seemed that they were just trying to cover their own butts but not really address serious long term problems. I brought up complaints to HR and they didn't really care to do anything about the problems I told them about.

      avatar
      PlanSource Response
      6y
      Thank you for taking the time to leave us feedback. It is your feedback that helps us grow as an organization and improve upon our employee experience. While I am happy to see you enjoyed your coworkers, the flexibility and career growth, our concerted efforts to ensure a wonderful employee experience by reimbursing for parking and bus passes and offering a full suite of wonderful benefits, I am disappointed to learn you were unhappy with a few other areas. Due to the extremely rapid growth that our organization is experiencing, often times we as an organization continue to change and learn to work through issues with an open and innovative spirit - this is what keeps our organization running effectively and efficiently. Your feedback has been taken into consideration as we continue to grow and elevate our employee experience. In fact, some of the areas mentioned by you are being addressed with good solutions, improved processes and training. We appreciate your kind words about PlanSource and we strive every day to make it a best place to work. Thank you for your service with us and we wish you the best of luck.
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      Glassdoor has 411 PlanSource reviews submitted anonymously by PlanSource employees. Read employee reviews and ratings on Glassdoor to decide if PlanSource is right for you.