Podium Customer Service Manager (CSM) reviews

3.1

47% would recommend to a friend

(9 total reviews)
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Eric Rea

47% approve of CEO

56% positive business outlook

Reviews by job title

9 reviews
3.0
Mar 27, 2024

CSM

Recommend
CEO approval
Business Outlook

Pros

Fun company with great coworkers you enjoy working with. Benefits for a single person are good.

Cons

Some CS leaders struggle and are widely known for being toxic. Pay is definitely on the lower end and they are strict with raises. They would always say there’s no budget for raises but then you would hear of others in the department getting significant raises.

1.0
Dec 1, 2023

Sinking Ship

Recommend
CEO approval
Business Outlook

Pros

I've had the pleasure of working with some of the most dynamic, intelligent, and badass individual contributors in my career so far.

Cons

Working at Podium has been a rollercoaster of uncertainty orchestrated by a leadership team lacking direction, competence, and basic empathy. The CEO's erratic decisions resemble a ship captained by someone blindfolded, resulting in a workplace culture steeped in anxiety and instability. Within the span of 10 months, the company inflicted two major layoffs on its workforce, with whispers of yet another looming. This callous disregard for employees has created an atmosphere of perpetual dread and undermined any semblance of job security. Leadership, if you can call it that, turns a blind eye to legitimate employee concerns, fostering an environment where voices are silenced and grievances fall on deaf ears. Leadership's office might as well be a black hole where feedback disappears without a trace. Not only does this company lack a coherent strategy, but its constant pivoting and product changes have left both employees and customers in a state of perpetual confusion. Moreover, their inability to capitalize on the market has been nothing short of embarrassing. While they stumble through layoffs and in-office mandates, other companies are not just catching up but surpassing them, building superior products in niche industries that will eventually eclipse anything that Podium has built. In summary, this is a sinking ship steered by a clueless captain. It's a toxic workplace where job security is a myth, employee concerns are ignored, and innovation with rigorous development has become a distant memory. Avoid at all costs unless you enjoy chaos.

3.0
Dec 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Podium has a great product that a business will benefit from. It can be a joy to seel and maintain a relationship with client. The facilities are nice as well.

Cons

No enablement or training. You are on your own. The culture is toxic and gossip is rampant. Leadership lacks the ability to communicate effectively. You will feel your job is always on the line and one day you are a rock star and the next day you are failing about to lose your job. The rollercoaster is real here. Churn is high. Loyalty is low. It's a here today gone tomorrow environment.

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