Podium reviews

Our onboarding process is a joke! We can sell the best deal in sales, and they will cancel 2 days later because our onboarding process sucks. Hey customer, if you sign today, we will get you up and running quickly. Oh wait, we will send you a whole bunch of emails first so you can try and figure out how to setup your account yourself. Once you figure that out, go ahead and try to figure out how to use it and start sending messages to your customers. Oh you have questions, sorry we can't call you or talk to you about it until your team training 7 days day from now. You need help now? Yea sorry that's not how our process works. Yes I'm your CS rep but I am not allowed to help you until 30 days from now when the onboarding team is done with you. Oh you wanna cancel? Ok hold on, let me go ask my manager Sean if I can break protocol and give you call. Best part sales still get the clawback even if it's totally out of their control why the customer cancelled. I can go on and on about how crappy things are internally. But hey just dial some more and smile. The harder you work, the luckier you get.

There are so many cons I don't know where to begin. When I first took this job, I was elated to get started. I thought this would be the start of an incredible sales career that would take me to being an account executive eventually. Then you slowly start to understand why this department has the highest turnover rate I have ever seen. In my time working here, I've seen 11 people total leave the team within 9 months. There were only 15 people on the team when I first started. The biggest reason people leave is because of the dynamic quota. If you want to work for a sales department that has a constant moving quota on a monthly basis, this is the job for you. There's no such thing as time off either unless you are okay with missing quota. I can't tell you how many people I've seen crying or overly stressed to the point of quitting because of it, and yet they don't do anything about it to change it. The promotional path is a joke. They claim that the promotional path here is a "business-need-based promotion" which means you must go to the department they have chosen for you. You will also be randomly selected to work some evenings and you volunteer for a weekend time slot every weekend. The compensation for all of this combined isn't worth it.