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Pollo Tropical

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Pollo Tropical reviews

3.2

43% would recommend to a friend

(426 total reviews)
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Dirk Montgomery

42% approve of CEO

38% positive business outlook

Pollo Tropical has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pollo Tropical employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

426 reviews
4.0
Aug 11, 2017

Server, Cashier, Drive Thru, Line Cook, Grill

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Never one hour of boredom. While working at Pollo Tropical you will interact with many personalities both customers and team members. All of which you will connect on a regular basis and will become like family/friends. You will grow as a person may it be work ethic, communication, team work, time management, and fast paced thinking. You will be put into the action and you will learn skills quickly. Work hard and you will be a master in customer service, food safety, food service, speed, multitasking, problem solving, and most importantly how you react to extreme pressure. You will come in clueless and come out educated. Educated in work ethic, educated in social awareness of those who live in your community, and educated in the value of working hard for a dollar.

Cons

Life Balance. Not a good place for life to work balance if you work full time or as a team leader, assistant manager, or general manager you will be working a lot. If you work full time you will get two days off a week but most likely those day offs will be randomly chosen each week making it difficult to plan life events around. However you may request days off in advance which they will keep their word to a T. Just be prepared to work hard and plan your days off if you want some sort of social life.

2.0
Aug 4, 2017

Cashier/Server

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Laid back environment; fun coworkers

Cons

Poor opportunities for advancement; too much work for too little pay; having to do things outside of your job description; too many company issues that led to shutdown of stores in North Texas

1.0
Jul 20, 2017

Idek

Recommend
CEO approval
Business Outlook

Pros

Good people, decent pay, overtime

Cons

The most stressful job I've ever had, many complaints from customers, poor management, hours

Viewing 325 - 327 of 426 Reviews

Glassdoor has 450 Pollo Tropical reviews submitted anonymously by Pollo Tropical employees. Read employee reviews and ratings on Glassdoor to decide if Pollo Tropical is right for you.