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Pollo Tropical

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Pollo Tropical reviews

3.2

43% would recommend to a friend

(426 total reviews)
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Dirk Montgomery

42% approve of CEO

38% positive business outlook

Pollo Tropical has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pollo Tropical employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

426 reviews
2.0
Jan 26, 2016

Hectic, and dirty

Recommend
CEO approval
Business Outlook

Pros

There's a lot of room for growth in the San Antonio market unlike the stagnant florida market which is crowded and makes the line of progression slow. There is also the pro of being able to make quarterly bonus up to 1000 as a shift manager in addition to a better base wage. The staff if mostly friendly and it's a fresh new concept if you can take it by the horns and ride it.

Cons

The place is always dirty, being that I came up with the company as a regular hourly, I feel there isn't enough proactivity from upper manager to get the store in good shape. Equipment is constantly breaking and takes forever to get fix, and the cause of these breakdowns is usually due to lack of maitenence from hourly employees such as changing fry oil, cleaning the steamers, or even cleaning the hot wells. The kitchens in texas are tiny and are hardly workable for the amount of food produced. I could write a book on all this companies problems but by far the biggest issue is pay. I bend over backwards to try to keep the place clean and running, but it's and uphill battle all the time, and I feel 10 bones doesn't cut it, especially when I'm not making bonus because of the condition of operations. At the moment, I'm looking for another job, these sorry outsourced over payed lazy managers are running this place into the ground, and frankly, nobody is holding them accountable either, so screw it. Lastly, if you are considering a job here, don't the pay for hourly employees is pitiful, and for the amount of work that is pushed on to selective people due to staffing issues is sure to drive you out if the management doesn't beforehand.

5.0
Jan 20, 2016

General Manager

Recommend
CEO approval
Business Outlook

Pros

Love the people, love the food, the opportunities with this company are endless if you work hard, take care of your people because they are your family. I always remember what I can learned on my first day of training in Florida, "Corazon" . I practice it to this day and it has made me successful thus far.

Cons

Some DM'S need to learn their job, learn to listen to your operators that work everyday with the people. Spend more time in stores developing your leaders, not berating them. Sarcasm is for family and friends, not the workplace.

4.0
Jan 15, 2016

Pollo tropical

Recommend
CEO approval
Business Outlook

Pros

The people, customers and food are really great.

Cons

I cannot think of any.

Viewing 364 - 366 of 426 Reviews

Glassdoor has 450 Pollo Tropical reviews submitted anonymously by Pollo Tropical employees. Read employee reviews and ratings on Glassdoor to decide if Pollo Tropical is right for you.